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Exceeding Expectations: Delivering Exceptional Customer Service (MGT 385)

Continuing Education Course

.6 - .8 CEU

$149

In-person

This course is designed to enable the student to learn what is involved with and how to present extraordinary customer service to internal and external customers. Topics to be covered include the difference between internal and external customers and the importance of both; effective customer service techniques; active listening; how to build and influence relationships; telephone, internet, and in-person customer service.

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Continuing Education Fall ( Sections)

    • 9:00 a.m. - 4:00 p.m.
      F
      Hunt Valley, H 133
    • In-person
    • 0 Available Seats
    • 11/08/2024 - 11/08/2024
    • #31465
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